Frequently Asked Questions

Everything you need to know about our verification, compatibility matchmaking, and privacy features.

About Platform

How is Notun Saathi different from casual dating or traditional matrimonial sites?

Notun Saathi is specifically crafted for individuals seeking serious commitment, marriage, or remarriage. Unlike casual swipe apps or rigid traditional portals that stigmatize past relationship history, we foster an empathetic, discreet, and deeply verified environment where second chances and fresh starts are celebrated with dignity.

Privacy & Safety

How do you safeguard my identity, phone number, and photos?

Your security is paramount. We provide granular privacy controls: you can choose to reveal your phone number only to mutually accepted matches, keep your photos visible only to approved requests, and all uploaded ID documents are securely stored in protected directories with zero public web accessibility.

Matching & Compatibility

How does the Notun Saathi Compatibility Algorithm work?

Our proprietary 9-factor algorithm calculates compatibility (0–100%) by analyzing emotional marriage intent, age criteria, marital background acceptance, lifestyle habits, children preferences, education, and shared life goals to ensure you only connect with truly aligned partners.

Verification

What does the "Verified Profile" badge mean?

A Verified Profile indicates that our moderation team has verified the member's government ID (Aadhaar/Passport), mobile OTP, email, and authentic photographs. This eliminates fake profiles and ensures high-intent, trustworthy communication.

Memberships

Can I use Notun Saathi for free?

Yes! You can register, build your complete profile, browse compatible matches, and send free starter Express Interests. Upgrading to a premium membership unlocks unlimited messaging, access to verified contact numbers, and profile viewer analytics.

Still have questions?

Our member relationship team is here to assist you discreetly.

Contact Our Team →